What Services Do Virtual Assistants Offer?

Virtual assistants (VAs) help businesses save time, money, and focus on growth by providing support from a distance. They do a lot more than just basic office work. VAs today can do everything from running day-to-day operations to high-level marketing and technical support.

Here is a full list of what virtual assistants usually do:

1. Services for administrative support

This is the basis for most VA work. These tasks help your business stay organized and run well.

Managing Email and Your Inbox

• Getting rid of spam
• Answering everyday emails
• Marking important messages
• Putting folders in your inbox

Managing your calendar

• Making plans for meetings
• Working together across time zones
• Sending reminders
• Not making two reservations

Updating CRM and entering data

• Changing information about clients
• Handling spreadsheets
• Putting data into CRM systems

Making Documents

• Putting reports in order
• Making presentations
• Checking documents for errors
• Getting contracts ready

Booking travel and appointments

• Making reservations for flights and hotels
• Making plans for travel
• Making appointments for work or personal reasons

2. Help with marketing and social media

A lot of businesses hire VAs just to handle their online presence.

Managing social media

• Making content
• Making plans for posts
• Handling accounts on sites like Facebook, Instagram, and LinkedIn
• Answering comments and direct messages

Making content

• Writing for blogs
• Newsletters by email
• Copy for the website
• Writing captions

SEO and Research

• Researching keywords
• Looking at the competition
• Improving your blog
• Basic changes to SEO on the page

Getting Leads

• Researching prospects
• Emails for outreach
• Campaigns to connect with people on LinkedIn
• Building a list

3. Help with customers

VAs are often the first point of contact for customers.

Support via email and chat

• Answering questions from customers
• Taking care of complaints
• Handling refunds
  

Handling Calls

• Picking up the phone when it rings
• Confirmations of appointments
• Follow-ups

Managing the Helpdesk

• Handling support tickets
• Changing the FAQs
• Keeping an eye on response time

4. Help with money and bookkeeping

Some virtual assistants are experts in managing finances.

Keeping track of money

• Keeping track of money coming in and going out
• Making an invoice
• Follow-ups on payments
• Help with payroll

Reporting on Money

• Making monthly summaries
• Grouping expenses
• Keeping track of your budget

5. Help with eCommerce

A VA can take care of the day-to-day operations of your online store.

Managing Products

• Adding product listings
• Writing about things
• Changing the prices

Processing Orders

• Handling fulfillment
• Keeping track of shipments
• Taking care of returns

Managing the platform

• Managing a store on sites like Amazon, Shopify, or WooCommerce

6. Services for Technical Support

VAs who know a lot about technology can take care of backend tasks.

Managing a website

• Changing content
• Taking care of blogs
• Using platforms like WordPress

Setting up automation

• Making workflows
• Linking apps
• Using things like Zapier

Troubleshooting Basic Tech

• Setting up software
• Updates for plugins
• Integration with email

7. Services for Creatives

Creative VAs help with branding and making visual content.

Designing Graphics

• Graphics for social media
• Pamphlets
• Talks
• Using tools like Canva to design

Editing Videos

• Editing reels
• Cutting up YouTube videos
• Making subtitles

Designing Presentations

• Decks for investors
• Slides for the webinar
• Presentations for sales

8. Help with personal things

Some VAs also do personal tasks for busy professionals.

Personal Tasks

• Shopping on the Internet
• Making reservations
• Making appointments with doctors

Managing Your Lifestyle

• How to handle subscriptions
• Planning events
• Research on household services

Do you need a generalist or a specialist?

Generalist VA:

Best for daily tasks like scheduling, admin work, and support.

Specialist VA

Specialist VA is great for eCommerce, marketing, bookkeeping, SEO, tech, or any other area.

If you do the same things over and over again, hire a generalist first.
Hire a specialist if you need help with growth-focused virtual assistant services.

A virtual assistant does more than just answer emails.

They can be your operations backbone, marketing assistant, tech support, and growth partner, all from a distance.